Frequently Asked Questions
Got Questions?
Here Are the Answers.
Q
Do I need to already be on a paid platform plan before I order?
Yes. The Starter Build requires the Startup plan at $17 per month and the Growth Build requires the Webinar plan at $47 per month. These are your platform plans, separate from this one-time build fee. If you signed up for the platform and are still on the free plan, you will need to upgrade inside your account settings before your build can begin. If you are not sure which plan you are on, log in and check your account settings before placing your order.
Q
What is the difference between the Starter Build and the Growth Build?
The build deliverables are identical. The only difference is product volume and platform capacity. The Starter Build migrates up to 15 existing digital products and 25 physical listings. The Growth Build migrates up to 50 existing digital products and 65 physical listings. The Growth Build also unlocks evergreen webinar functionality and higher automation capacity through the Webinar platform plan. If you have a larger catalog or are planning to scale to higher volume, the Growth Build is the right fit.
Q
I do not have all my products ready yet. Can I still order?
Yes. You can place your order and we will work with what you have at the time of your kickoff session. Products are migrated from what you bring to the build. If you have more products ready after handoff, those can be added through your own account or discussed as a future service. Keep in mind that digital product creation from scratch is a separate paid add-on and is not included in the build fee.
Q
What if I do not have any brand files or an existing website?
No problem at all. During the kickoff session we talk through your brand direction, colors, vibe, and the audience you serve. From there I design something polished and professional that represents where your brand is going. You do not need anything prepared in advance beyond a general sense of your brand direction. Everything else gets handled in the build.
Q
I already have a website on Shopify, Wix, or another platform. What happens to it?
This build includes full platform transition support. If you are currently set up somewhere else, bring your brand files and I will rebuild your look inside the platform. If your current setup is something you want to walk away from entirely, I will build something fresh and on-brand from scratch. Either way, your existing presence does not need to stop the build from moving forward.
Q
I have a full-time job. How involved do I need to be during the build?
Your involvement during the build is minimal by design. The heaviest lift from you happens at two points. First is completing your intake form thoroughly, which you can do on your own time. Second is your kickoff, which you can handle by Zoom or over email and voice notes depending on your schedule. After that, I build. You live your life. I will reach out if I need something specific, but the goal is for this to require as little of your time as possible while the work gets done.
Q
What if I need help after the build is done? Will you still be available?
Yes. You get 30 days of direct post-handoff support where you can ask me anything about your system. After those 30 days, ongoing platform support remains available to you for as long as your account is active inside my ecosystem. Because your business runs on the same platform I use and teach inside my academy, I have a long-term stake in your system working correctly. You are not a past project. You are inside the infrastructure.
Q
Can I split the payment?
Yes. Buy now, pay later is available at checkout through Klarna, Afterpay, and Sezzle. You can split the one-time build fee into smaller payments depending on which option you choose. The platform plan fee is a separate recurring charge managed through your account settings and is not part of the BNPL split.
Q
What is the timeline from start to finish?
The build window is two to four weeks from the date of your kickoff session. This includes built-in buffer for both sides because life happens. After your intake form is submitted and reviewed, kickoff is scheduled. Build begins after kickoff and your handoff session closes the build. Post-handoff support runs for 30 days from handoff completion.
Q
I want products created from scratch. Is that included?
Product creation from scratch is not included in the build fee. This service covers the migration of products you already have into the platform and connects them to your checkout. If you need digital products created from the ground up, that is a separate paid add-on. Reach out after placing your order and we can discuss what you need and scope it separately.
Q
Is there a refund policy?
Because this is a done-for-you custom build service, all sales are final once the intake form has been submitted and the build has begun. If you place an order and have not yet submitted your intake form, please reach out directly to discuss your situation. Refunds are not available once the build is in progress.
Q
Will I need to know how to use the platform to maintain my system after handoff?
That is exactly what the handoff training session is for. I walk you through your entire account so you know how to update products, manage your email list, adjust your funnels, and keep everything running independently. You do not need to be tech-savvy going in. You just need to be willing to learn your system during the handoff. And if questions come up after, support is there.